Billing

Hi, Rain have changed my payment plan without my concern. My payment is on the 25th of every moth. I did my payment on the 26 October 2025 and they close their services on the 1 November 2025 and they said I owed them as its the new month and they say I have changed my payment plan to the 1st of every month. I tried to explain to the consultant on 1 November 2025 after many calls they said its a billing problem. They said billing department is not working over weekend I Have to check them on the 2 November 2025. After back and forth with consultant on the 2 November they said I owed them as i have change my payment plan and I have made a promise that I will pay them my monthly payments. On Monday later they send me a R50 that i have to pay to be reconnected I had to pay it and was reconnected. On the 3 November 2025 they send me an email saying i owe them and i have made promise that i will pay the balance on the 25 November as i owe them because I promised to pay them. To my surprise they said 1 have to pay them again on 1 December 2025. I have been telling those consultant that i have never changed my payment plan to the 1st of every month. This is a bad service as they want to bill me twice for the same service.