sM
sibusiso M
1 reviews | Active since Apr 2017
24 Nov 2021, 13:47
Billing ,Cancellation and bad customer support agents
Hi,
I am extremely disappointed on RAIN company.
I normally pay R479 every 1st of every month. I email them before the 1/11 that I was not going to pay, therefore they need to cancel the service. Instead the service was not called, and they attempted a debit on my account, and there was no funds available and now I am left with banking fees.
Again, emailed them yesterday again not to deduct on the 1/12, but instead the agent told me that I must refrain form using the service on the 1/12 and service will be suspended.
I do not understand the nature of their business. I feel like I have a contract with them, whereas they say no contracts.
This is very frustrating. I will never recommend RAIN to anyone.
Regards
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Replies (1)sM
sibusiso M's updateReviewer Update
24 Nov 2021, 15:27Hi,
Yes, I did email your support team and they said the amount was not going to be deducted. Now I am seating with minus R479 on my bank account. So, you will get that amount plus the one you saying it be deducted on the 01 December, and that will be a double payment.
I need this to be resolved urgently.
Regards
Yes, I did email your support team and they said the amount was not going to be deducted. Now I am seating with minus R479 on my bank account. So, you will get that amount plus the one you saying it be deducted on the 01 December, and that will be a double payment.
I need this to be resolved urgently.
Regards
sM
sibusiso M's update24 Nov 2021, 15:27
Reviewer Update
Hi,
Yes, I did email your support team and they said the amount was not going to be deducted. Now I am seating with minus R479 on my bank account. So, you will get that amount plus the one you saying it be deducted on the 01 December, and that will be a double payment.
I need this to be resolved urgently.
Regards
Yes, I did email your support team and they said the amount was not going to be deducted. Now I am seating with minus R479 on my bank account. So, you will get that amount plus the one you saying it be deducted on the 01 December, and that will be a double payment.
I need this to be resolved urgently.
Regards