******* billing

I returned my routers to Rain in *****o Park on 22nd of October 2024. They confirmed it is cancelled. At no point did they tell me there would be another deduction. I haven't used the Rain router since September as I moved onto fibre. I Wake up this morning to find that Rain has invoiced me. When I spoke to the consultant she argued with me that I am paying for the month of October to which I explained to her that I have not used the device since September. She argued with me, was very rude and hung up on me.

As I stated, at no point, did the staff at rain in Bonearo Park rain store informed me there would be anymore deductions and I also asked the question that there would be no more deductions to which the lady rep**** to me saying, no there wont be.

I have had two devices on my name and one device has not been used since February this year.

I want a senior manager to contact me and I want to be refunded.