Billing

Rain Internet service has the worst customer service ever. I have been offline for almost 3 weeks now, even after calling and emailing daily to fix a wrongful double billing from their end on the Month end of Feb 2021. Every day when I call I am told the issue has been escalated to the billing department and there is nothing more they can do for me. They don't even bother to call me back or reply to my email for a follow-up. People are working from home and we can't be offline for almost a full month, having to buy data every other day is an additional cost not to mention how this is affecting my performance at work. I am truly disappointed with their service and turnaround time, very very poor service from Rain