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Vusumzi R

1 reviews | Active since Apr 2021

06 Apr 2024, 12:48

Billing breakdown

The billing issue I complained was not resolved. Instead of settling the R249 balance, I was billed R499 so in total I paid 648 for a 499 monthly contract. Business Analysts need to get in a room and fix the system. It also became clear that call centre agents either don't know the product or the system. They are just not well trained. I am no longer interested in Rain

0
Replies (8)
Rain
Rain's reply06 Apr 2024, 13:07
Official
Hi Vusumzi Brian Ruselo

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Best regards,

Rain
Rain's reply06 Apr 2024, 13:41
Official
Hi Vusumzi Brian Ruselo

We have tried to initiate contact on *** and *** to no avail. Please provide us with a convenient time to call and/or an alternative contact number and we will get in touch.

Regards,
rain. 

Best regards,

VR
Vusumzi R's update06 Apr 2024, 14:20
Reviewer Update
Just make the call and stop lying
Rain
Rain's reply06 Apr 2024, 14:38
Official
Hi Vusumzi Brian Ruselo

Please kindly note that we have tried to call you on the stipulated numbers again to no avail. Please provide us with an alternative number to initiate contact on to assist further.

Regards,
rain.

Best regards,

VR
Vusumzi R's update06 Apr 2024, 16:10
Reviewer Update
You not, I called you. Got a call back from an agent from India. Talk abt patriotism when u not make money from India. Atleast he explained how broken your system is
Rain
Rain's reply06 Apr 2024, 16:18
Official
Hi Vusumzi Brian Ruselo

We're glad any misunderstanding was cleared as the amount paid was including your April service part payment and your account has an outstanding balance of R249.50 due on your next payment date.

Regards,
rain. 

Best regards,

VR
Vusumzi R's update06 Apr 2024, 22:23
Reviewer Update
If you bill me 499 monthly as standard, why have I pay more? It means that your billing is a mess. We require no conversation, it just means u have been robbing consumers for some years. You are *****s. Was excited when Motsepe bought 20 percent but it's clear u are run much like the ANC. ***** and pillage. U lie even about having called me. U won't last more than 10years
Rain
Rain's reply07 Apr 2024, 12:00
Official
Hi Vusumzi Brian Ruselo

Thank you for taking our call, we're glad any misunderstandings have been ironed out and as per our conversation we will be looking into your interactions and remedial measures will be taken to prevent these instances in the future.

Regards,
rain. 

Best regards,