NG
Nathanual G
1 reviews | Active since Nov 2020
29 Dec 2023, 10:54
******** billing
In August 2022 I spoke to rain about not being able to make the monthly payment when my debit order failed and they contacted me, they subsequently cancelled my service. However continued to bill me for the next four months for a service I was not even able to use, this was always a month to month service, now I am being hounded and stalked saying I owe them over R2000 and they are damaging my credit record, this is ******** and they refuse to take this off my name, stay away from these ******.. and I want your manager to contact me as I will take legal action.
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Replies (2)
Rain's replyOfficial
29 Dec 2023, 10:56Hi Nathanual Gow.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply29 Dec 2023, 10:56
Official
Hi Nathanual Gow.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
NG
Nathanual G's updateReviewer Update
29 Dec 2023, 13:13Can you please pull up all the recordings for that period on this account, firstly you will clearly hear what the consultant says to me and you will also hear me tell the person that the wifi does not work and the state its been deactivated due to non payment. I am trying to be civil about this and follow a proper procedure before taking this to the NCR or higher as they will request all the recordings of thr calls and some calls were made from my partners work line so we can get the recordings if need be. ***
NG
Nathanual G's update29 Dec 2023, 13:13
Reviewer Update
Can you please pull up all the recordings for that period on this account, firstly you will clearly hear what the consultant says to me and you will also hear me tell the person that the wifi does not work and the state its been deactivated due to non payment. I am trying to be civil about this and follow a proper procedure before taking this to the NCR or higher as they will request all the recordings of thr calls and some calls were made from my partners work line so we can get the recordings if need be. ***