RG
Richard G
1 reviews | Active since Jan 2014
19 Oct 2023, 11:31
Billing and existent customer services.
It's been 18 days since I received an automated acknowledgment of my email. This is the reference number #***1 - Snowflake-Voice ***
All I want to know is why I'm paying more on my monthly account than I'm contractually agreed to?
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
19 Oct 2023, 12:33Hi Richard Green
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap
. Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap
. Thank you. rain.
Rain's reply19 Oct 2023, 12:33
Official
Hi Richard Green
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap
. Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap
. Thank you. rain.
RG
Richard G's updateReviewer Update
19 Oct 2023, 13:07That is not possible according to the invoices I have received and the payments I made. I see a similar error made on my invoice a few months ago.
I am going to respectfully ask that you please double check and revert to me with your findings.
I am going to respectfully ask that you please double check and revert to me with your findings.
RG
Richard G's update19 Oct 2023, 13:07
Reviewer Update
That is not possible according to the invoices I have received and the payments I made. I see a similar error made on my invoice a few months ago.
I am going to respectfully ask that you please double check and revert to me with your findings.
I am going to respectfully ask that you please double check and revert to me with your findings.
RG
Richard G's updateReviewer Update
24 Oct 2023, 09:01Hi there Rain consultant.
For some reason I am unable to view your hidden responses.
And you have still not rep**** to my original email of more than a few weeks ago.
Could you please reply to me via my email?
This is highly frustrating and I would like a resolution soonest.
For some reason I am unable to view your hidden responses.
And you have still not rep**** to my original email of more than a few weeks ago.
Could you please reply to me via my email?
This is highly frustrating and I would like a resolution soonest.
RG
Richard G's update24 Oct 2023, 09:01
Reviewer Update
Hi there Rain consultant.
For some reason I am unable to view your hidden responses.
And you have still not rep**** to my original email of more than a few weeks ago.
Could you please reply to me via my email?
This is highly frustrating and I would like a resolution soonest.
For some reason I am unable to view your hidden responses.
And you have still not rep**** to my original email of more than a few weeks ago.
Could you please reply to me via my email?
This is highly frustrating and I would like a resolution soonest.
RG
Richard G's updateReviewer Update
27 Oct 2023, 06:13Hello Peter needs to do something about not being able to view private replies
RG
Richard G's update27 Oct 2023, 06:13
Reviewer Update
Hello Peter needs to do something about not being able to view private replies
RG
Richard G's updateReviewer Update
27 Oct 2023, 07:07Rain, then may I suggest that you please mark this correctly on the invoice, instead of multiple “Unlimited home 5G standard boost promo” because it is highly confusing.
Maybe use September unpaid or something simpler to understand?
Maybe use September unpaid or something simpler to understand?
RG
Richard G's update27 Oct 2023, 07:07
Reviewer Update
Rain, then may I suggest that you please mark this correctly on the invoice, instead of multiple “Unlimited home 5G standard boost promo” because it is highly confusing.
Maybe use September unpaid or something simpler to understand?
Maybe use September unpaid or something simpler to understand?
RG
Richard G's updateReviewer Update
28 Oct 2023, 07:35.
RG
Richard G's update28 Oct 2023, 07:35
Reviewer Update
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RG
Richard G's updateReviewer Update
02 Nov 2023, 10:17Good day Rain.
I now have a reason for valid concern, unless you can provide a proper and reasonable explanation.
Here I was a month ago querying via email and Rain support, about whats going on in my invoice and the multiple charges labelled as “Unlimited home 5G standard boost promo”.
I get no response and I was forced to use HelloPeter.
Your replies were not satisfactory, because you claimed it was due to non-payment, then you backtracked and apologised, acknowledged payment was made and then went back to your response of non-payment.
Here is the nasty bit.
Since your last response here on the HelloPeter forum, my invoices somehow vanished.
Now I cannot reference anything to back my claims.
THAT IS SUSPICIOUS AND ********* AS HELL!!!!
To date, I have still not received a reply to my initial email query!
Thankfully I have screenshots to prove my initial case.
I now have a reason for valid concern, unless you can provide a proper and reasonable explanation.
Here I was a month ago querying via email and Rain support, about whats going on in my invoice and the multiple charges labelled as “Unlimited home 5G standard boost promo”.
I get no response and I was forced to use HelloPeter.
Your replies were not satisfactory, because you claimed it was due to non-payment, then you backtracked and apologised, acknowledged payment was made and then went back to your response of non-payment.
Here is the nasty bit.
Since your last response here on the HelloPeter forum, my invoices somehow vanished.
Now I cannot reference anything to back my claims.
THAT IS SUSPICIOUS AND ********* AS HELL!!!!
To date, I have still not received a reply to my initial email query!
Thankfully I have screenshots to prove my initial case.
RG
Richard G's update02 Nov 2023, 10:17
Reviewer Update
Good day Rain.
I now have a reason for valid concern, unless you can provide a proper and reasonable explanation.
Here I was a month ago querying via email and Rain support, about whats going on in my invoice and the multiple charges labelled as “Unlimited home 5G standard boost promo”.
I get no response and I was forced to use HelloPeter.
Your replies were not satisfactory, because you claimed it was due to non-payment, then you backtracked and apologised, acknowledged payment was made and then went back to your response of non-payment.
Here is the nasty bit.
Since your last response here on the HelloPeter forum, my invoices somehow vanished.
Now I cannot reference anything to back my claims.
THAT IS SUSPICIOUS AND ********* AS HELL!!!!
To date, I have still not received a reply to my initial email query!
Thankfully I have screenshots to prove my initial case.
I now have a reason for valid concern, unless you can provide a proper and reasonable explanation.
Here I was a month ago querying via email and Rain support, about whats going on in my invoice and the multiple charges labelled as “Unlimited home 5G standard boost promo”.
I get no response and I was forced to use HelloPeter.
Your replies were not satisfactory, because you claimed it was due to non-payment, then you backtracked and apologised, acknowledged payment was made and then went back to your response of non-payment.
Here is the nasty bit.
Since your last response here on the HelloPeter forum, my invoices somehow vanished.
Now I cannot reference anything to back my claims.
THAT IS SUSPICIOUS AND ********* AS HELL!!!!
To date, I have still not received a reply to my initial email query!
Thankfully I have screenshots to prove my initial case.