TM
Tivani M
1 reviews | Active since Feb 2021
03 Feb 2025, 07:53
BILLING AFTER CANCELATION!!!
I have canceled and returned the rain router but they're still trying to debit my account. I have called and was promised it has been rectified but still everyday they're still trying to debit, You're causing me unnecessary bank charges. Please fix your mess!!!
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
03 Feb 2025, 08:00Hi Tivani,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your cancellation and billing incurred, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your cancellation and billing incurred, and we'll be in contact soon.
Regards,
rain.
Rain's reply03 Feb 2025, 08:00
Official
Hi Tivani,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your cancellation and billing incurred, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your cancellation and billing incurred, and we'll be in contact soon.
Regards,
rain.
TM
Tivani M's updateReviewer Update
03 Feb 2025, 09:07Hi,
That can't be true because when I switched to rainone I made an upfront payment on the 28th of June. If you have a look at my 28th of June invoice it has no invoice period. I made 2 payments on the 28th of June and R535 which was to close my previous 4g subscription. Go throug the statement please.
On the same date of the 28th I made a payment of R345 for rain one 5g which I was getting on that date. So where does this postpaid come from when I made an upfront payment?
Go through the statements properly. There was a time you didn't debit my account as you should have which made me pay twice on the 28th of November and the 2nd of December I made payments because of your mistakes.
Let's end this relationship amicably please, I have paid you what I needed to. Going through your invoices why do you put previous invoice periods when I pre paid in the beginning, this is where the confusion is coming from.
When I was in your branch I spoke to a consultant and it was made clear to me that rain one is pre-paid not post paid which is why I made a pre payment before using it.
Fix this!
That can't be true because when I switched to rainone I made an upfront payment on the 28th of June. If you have a look at my 28th of June invoice it has no invoice period. I made 2 payments on the 28th of June and R535 which was to close my previous 4g subscription. Go throug the statement please.
On the same date of the 28th I made a payment of R345 for rain one 5g which I was getting on that date. So where does this postpaid come from when I made an upfront payment?
Go through the statements properly. There was a time you didn't debit my account as you should have which made me pay twice on the 28th of November and the 2nd of December I made payments because of your mistakes.
Let's end this relationship amicably please, I have paid you what I needed to. Going through your invoices why do you put previous invoice periods when I pre paid in the beginning, this is where the confusion is coming from.
When I was in your branch I spoke to a consultant and it was made clear to me that rain one is pre-paid not post paid which is why I made a pre payment before using it.
Fix this!
TM
Tivani M's update03 Feb 2025, 09:07
Reviewer Update
Hi,
That can't be true because when I switched to rainone I made an upfront payment on the 28th of June. If you have a look at my 28th of June invoice it has no invoice period. I made 2 payments on the 28th of June and R535 which was to close my previous 4g subscription. Go throug the statement please.
On the same date of the 28th I made a payment of R345 for rain one 5g which I was getting on that date. So where does this postpaid come from when I made an upfront payment?
Go through the statements properly. There was a time you didn't debit my account as you should have which made me pay twice on the 28th of November and the 2nd of December I made payments because of your mistakes.
Let's end this relationship amicably please, I have paid you what I needed to. Going through your invoices why do you put previous invoice periods when I pre paid in the beginning, this is where the confusion is coming from.
When I was in your branch I spoke to a consultant and it was made clear to me that rain one is pre-paid not post paid which is why I made a pre payment before using it.
Fix this!
That can't be true because when I switched to rainone I made an upfront payment on the 28th of June. If you have a look at my 28th of June invoice it has no invoice period. I made 2 payments on the 28th of June and R535 which was to close my previous 4g subscription. Go throug the statement please.
On the same date of the 28th I made a payment of R345 for rain one 5g which I was getting on that date. So where does this postpaid come from when I made an upfront payment?
Go through the statements properly. There was a time you didn't debit my account as you should have which made me pay twice on the 28th of November and the 2nd of December I made payments because of your mistakes.
Let's end this relationship amicably please, I have paid you what I needed to. Going through your invoices why do you put previous invoice periods when I pre paid in the beginning, this is where the confusion is coming from.
When I was in your branch I spoke to a consultant and it was made clear to me that rain one is pre-paid not post paid which is why I made a pre payment before using it.
Fix this!