HC
Hanli C
1 reviews | Active since Aug 2017
19 Feb 2023, 08:19
Billing after cancelation
RAIN sold a product to me I couldn't use. I bought the best and most expensive option. It was unusable so I canceled the contract after testing. I received an email saying I would receive a refund. Not only have I not received the refund, Rain billed me for another month. I have the proof that I canceled. Yet they keep on billing me for something I can't even use
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Replies (5)0
Replies (5)
Rain's replyOfficial
19 Feb 2023, 08:26Hi Hanli
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply19 Feb 2023, 08:26
Official
Hi Hanli
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
HC
Hanli C's updateReviewer Update
21 Feb 2023, 15:31 I received an email from RAIN today that you are only now canceling my contract - YET I CANCELLED IT OVER A MONTH AGO (and I have the proof) - now I have to pay for month 3 of not using RAIN, which didn't work in my area as the salesperson said. Are legal action, the ombudsman, and exposing you to TV channels like Carte Blanche Checkpoint etv. Devi Sankaree Govender the only way to get RAIN to stop taking money for a product that never worked and that was cancelled? I have en email where RAIN promised to refund all the money - the initial R1000 and the recent deduction. I want action or I am taking further steps.
HC
Hanli C's update21 Feb 2023, 15:31
Reviewer Update
I received an email from RAIN today that you are only now canceling my contract - YET I CANCELLED IT OVER A MONTH AGO (and I have the proof) - now I have to pay for month 3 of not using RAIN, which didn't work in my area as the salesperson said. Are legal action, the ombudsman, and exposing you to TV channels like Carte Blanche Checkpoint etv. Devi Sankaree Govender the only way to get RAIN to stop taking money for a product that never worked and that was cancelled? I have en email where RAIN promised to refund all the money - the initial R1000 and the recent deduction. I want action or I am taking further steps.
HC
Hanli C's updateReviewer Update
22 Feb 2023, 09:13You are not getting it. I cancelled this long ago. Now suddenly you wake up and cancel it LATE. I want my refunds for BOTH MONTHS!!! You cancelled it yesterday and telling me I will be billed for a third month. I have used your product for less than 10 minutes and I am billed for 3 months? I want my refunds or I am taking further action. Please confirm when I will get all my money back.
HC
Hanli C's update22 Feb 2023, 09:13
Reviewer Update
You are not getting it. I cancelled this long ago. Now suddenly you wake up and cancel it LATE. I want my refunds for BOTH MONTHS!!! You cancelled it yesterday and telling me I will be billed for a third month. I have used your product for less than 10 minutes and I am billed for 3 months? I want my refunds or I am taking further action. Please confirm when I will get all my money back.
HC
Hanli C's updateReviewer Update
22 Feb 2023, 14:0371 Hardekool Avenue, 61 Chateaux de Grace, Val-de-Grace, Pretoria, 0184
When can I expect collection?
When can I expect collection?
HC
Hanli C's update22 Feb 2023, 14:03
Reviewer Update
71 Hardekool Avenue, 61 Chateaux de Grace, Val-de-Grace, Pretoria, 0184
When can I expect collection?
When can I expect collection?
HC
Hanli C's updateReviewer Update
24 Feb 2023, 11:01I confirmed that the device was collected. Pls confirm when I can expect my refunds. Since you cancelled it only now, what is going to happen with the March billing? Will I be charged and/or refunded if so?
HC
Hanli C's update24 Feb 2023, 11:01
Reviewer Update
I confirmed that the device was collected. Pls confirm when I can expect my refunds. Since you cancelled it only now, what is going to happen with the March billing? Will I be charged and/or refunded if so?