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BOITUMELO M

1 reviews | Active since Aug 2011

04 Jan 2023, 08:24

Billing account

Good day, your service is very bad, I have 2 SIM under one account the 4G and 5G. The 4G is in arrears as it was used by my son and did not pay it. On 16 November I app**** for 5G it was working fine on the 29th December the premium of R796 (5G) was paid but now my account is suspended, how I don’t know. Now they are telling me that the account is on arrears how? If that’s the case why did they give me 5G router at the first place knowing the account is on area. How come you penalise me on both accounts whereas the 5G is paid fully is not in arrears. I just need answers. Even the consultant was so confused as to why is it suspended. I just need answers

0
Replies (5)
Rain
Rain's reply04 Jan 2023, 08:45
Official

 Hi Boitumelo
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
 
BM
BOITUMELO M's update04 Jan 2023, 15:00
Reviewer Update
But I’m not talk about the 4G, the issues that I’m having here is the 5G is up to date. Then why you have to penalise me on that whereas the 5G has no outstanding payments.
BM
BOITUMELO M's update04 Jan 2023, 16:39
Reviewer Update
I wish I was told before taking the 5G, so clearly this was a trap. I was told that it will not affect the first SIM card. So I was given 5G in false pretence. But the other sim is up to date. The only way to take this further is through ombudsman.
BM
BOITUMELO M's update04 Jan 2023, 17:07
Reviewer Update
Whether in same account or not the fact remains that the other SIM card is up to date and still cant access it. Which really is unfair and was charged even more than what I’m supposed to pay.
BM
BOITUMELO M's update12 Jan 2023, 10:41
Reviewer Update
31st December 2021!