Billing

Item: Rain
Rating: 1
Author: Sunet B

I had Rain since last year. The router had problems and they replaced the router. The prices went up and the total equals to the new router so I cancelled the old router for the new one. I have been emailing and calling Rain due to my billing and they don't bother contacting me. My bill is much higher than it's supposed to be.

Helpful (0)

Replies (3)

Rain's replyOfficial

16 May 2024, 12:55

Hi Sunet Bezuidenhout,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply16 May 2024, 12:55

Official

Sunet B's updateReviewer Update

16 May 2024, 13:21

But i cancel the old router. So how did you still charge me for it when i started to pay from the 13th of August last year. So then you owe me 2 weeks that i paid for.

Sunet B's update16 May 2024, 13:21

Reviewer Update

But i cancel the old router. So how did you still charge me for it when i started to pay from the 13th of August last year. So then you owe me 2 weeks that i paid for.

Sunet B's updateReviewer Update

16 May 2024, 13:22

Then i was disconnected for 2 weeks that i also paid for. So how do you calculate your accounts?

Sunet B's update16 May 2024, 13:22

Reviewer Update

Then i was disconnected for 2 weeks that i also paid for. So how do you calculate your accounts?