******** billing

Good Morning

I am unhappy with the services as I am on a month to month contract with Rain one, for the month of november 2023 I have not used the rain one services as there was not active plan on the 25/11/2023 rain one deducted R633 from my bank account which is not the agreed upon date for them to access my bank account and no arrangement was in place for them to deduct this money, however i called the contact centre on the 02/12/2023 at 09:34 and spoke to custonot used for the month. The services received from the agent was of no help or assistance. I have entered a month to month contract for a service which was never made available. The services received from these peoplemer care as the agent i spoke to advise she could see there was no usage for the month of November. I had no help from Guarish Sangeller reference number ***3 for the call. As per The customer protection act the billing of the 25/11/2023 was ********, secondly billing me for service i have are ****.