BILLING!!!!

My account has been debited twice in the same day. I have phoned rain on the 13th to get a refund back of R649. Today 7 days have passed and I called them back, the agent "Henrico" advised that my ticket has not acknowledged yet? How is that even possible, my next billing is in a couple of days then my account will be debited again.

I love this network honestly but by debiting my account twice your are literally taking the food out of my family's mouths.

I am canceling this and finding myself another service provider if I do not get my refund asap.

My do not respond with "we will get on this asap"