Billing *****

My internet service was disconnected after they themselves debited my account. On the 1st of June they deducted my montlhy premium as per normal, but after a few hour they sent a WhatsApp message stating that my account is overdue. '' apparently the payment does not reflect on their. I have requested a proof payment from my bank for the virtual card that they usually deduct from and sent it to them. Now I have to wait for their escalation process that will take approximatelty 24 to 48 hrs despite telling them that I am wrting an online exam this morning. This is ***** someone needs to account.