Billing

Rain Networks has failed to resolve my billing issue almost a year now I have been rep**** by more than 10 consultants whom fail to solve my issue of billing regarding my prepaid sim card that was not active to use but is active on their side. I changed a plan on their website while trying to activate the sim and since realized that immediatly changed it back to original plan now I was told I lodged a complain on the 7th September 2020 while the invoice was date the 1st September 2020.

I have written several emails and also called rain but still to date my problem is not solved. I am told they charge whether you used the data or not.