Billing...

Being charged for no communication. And the sim is pay as you use.

##- Please type your reply above this line -## Hi Tshepo Ramorei,

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Here's a reminder of what this request was about:

Themba Nhlapo (rain CeC)

27 Nov 2021, 18:46 SAST

Hi Tshepo

Thank you for contacting rain support

Please be advised that we acknowledge your connection issue

kindly note that your sim card has been provisioned and your service is active.

Please reboot device and check for possible connection.

Tshepo Ramorei

24 Nov 2021, 11:40 SAST

This is a follow-up to your previous request #*** "Android-Billing ***"

Good day

I see i have no connection since this morning. Only emergency calls but you so quick to have a bill for December already in place.

Why cant i connect?

Attachment(s) Screenshot_***.png This email is a service from rain CeC. Delivered by Zendesk [MY36LY-64P4] Show quoted text ##- Please type your reply above this line -## Your request (***6) has been updated. To add additional comments, reply to this email or click the link below: https://support.rain.co.za/hc/requests/***6

Thembeka Bheli (rain CeC)

23 Jan 2022, 17:25 SAST

Hi Tshepo

Thank you for contacting Rain Billing Support, pardon the late response. We have encountered high volumes of inquiries over the past few days.

Please note that your services were only interrupted on the 30th of Dec the sim card was active in Dec.

Should you have any further queries or need assistance, please don't hesitate to contact us.

Kind regards Thembeka Bheli

Tshepo Ramorei

23 Jan 2022, 14:55 SAST

This is a follow-up to your previous request #***8 "No connection"

Hi

I see you billed me for December and my service was suspended. Why are you billing me for December. Please rectify this first.

Please also download the exciting rain App for profile management in the palm of your hands or visit our website: www.rain.co.za for more exciting offers.

Thanks, rain

rain-logo This email is a service from rain CeC. Delivered by Zendesk [XZ3R8E-9GZK] ##- Please type your reply above this line -## Your request (***6) has been updated. To add additional comments, reply to this email or click the link below: https://support.rain.co.za/hc/requests/***6

Thembeka Bheli (rain CeC)

23 Jan 2022, 18:38 SAST

Hi Tshepo

We don't charge based on usage but an active sim card, reason why we provide unlimited data.

Kind regards Thembeka Bheli Tshepo Ramorei

23 Jan 2022, 18:02 SAST

And as you say it was active and i did not use your services why bill me? Track that sim and usage if you can. I am not paying a dime. My sim stopped working in November

Tshepo Ramorei

23 Jan 2022, 17:50 SAST

My sim was never active in December and again the last time my sim worked was in November. Check the email below. How can i say that when i couldn't connect in December? You can even check the last time data wa used on that sim

Thembeka Bheli (rain CeC)

23 Jan 2022, 17:25 SAST

Hi Tshepo

Thank you for contacting Rain Billing Support, pardon the late response. We have encountered high volumes of inquiries over the past few days.

Please note that your services were only interrupted on the 30th of Dec the sim card was active in Dec.

Should you have any further queries or need assistance, please don't hesitate to contact us.

Kind regards Thembeka Bheli

Tshepo Ramorei

23 Jan 2022, 14:55 SAST

This is a follow-up to your previous request #***8 "No connection"

Hi

I see you billed me for December and my service was suspended. Why are you billing me for December. Please rectify this first.

Please also download the exciting rain App for profile management in the palm of your hands or visit our website: www.rain.co.za for more exciting offers.

Thanks, rain

rain-logo This email is a service from rain CeC. Delivered by Zendesk [XZ3R8E-9GZK] That's pay as you use. I do t care if the sim was active. From my side since November i could not connect.

Why should i pay for something i did jot use?

Hide quoted text

On Sun, Jan 23, 2022, 18:38 rain Customer Support <***> wrote: ##- Please type your reply above this line -## Your request (***6) has been updated. To add additional comments, reply to this email or click the link below: https://support.rain.co.za/hc/requests/***6

Thembeka Bheli (rain CeC)

23 Jan 2022, 18:38 SAST

Hi Tshepo

We don't charge based on usage but an active sim card, reason why we provide unlimited data.

Kind regards Thembeka Bheli Tshepo Ramorei

23 Jan 2022, 18:02 SAST

And as you say it was active and i did not use your services why bill me? Track that sim and usage if you can. I am not paying a dime. My sim stopped working in November

Tshepo Ramorei

23 Jan 2022, 17:50 SAST

My sim was never active in December and again the last time my sim worked was in November. Check the email below. How can i say that when i couldn't connect in December? You can even check the last time data wa used on that sim

Thembeka Bheli (rain CeC)

23 Jan 2022, 17:25 SAST

Hi Tshepo

Thank you for contacting Rain Billing Support, pardon the late response. We have encountered high volumes of inquiries over the past few days.

Please note that your services were only interrupted on the 30th of Dec the sim card was active in Dec.

Should you have any further queries or need assistance, please don't hesitate to contact us.

Kind regards Thembeka Bheli

Tshepo Ramorei

23 Jan 2022, 14:55 SAST

This is a follow-up to your previous request #***8 "No connection"

Hi

I see you billed me for December and my service was suspended. Why are you billing me for December. Please rectify this first.

Please also download the exciting rain App for profile management in the palm of your hands or visit our website: www.rain.co.za for more exciting offers.

Thanks, rain

rain-logo This email is a service from rain CeC. Delivered by Zendesk [XZ3R8E-9GZK]