Billing

This is my third or fourth time I try to contact you regarding my account.

I have been asking as to why you guys do not debit my account and why are you overcharging me every month.

Still I have not had any form of feedback from you except for when you are demanding ridiculous amounts of monthly subscription.

I am giving you the last chance to sort out this issue.

I took the R250 plan and provided my banking details at the beginning of my membership 25th / 26th. At the end of June my invoice was R349 and I could not understand why but I let it slide thinking maybe the amount included pro-rata for May. I made a manual payment for that R349 at the beginning of July.

On the 3rd of August my services were suspended and the system showed I was owing R400 which I didn't understand what it was for. I sent an enquiry on the website to which no one responded (again).

On August 25th I made that R400 payment but again my services were suspended yesterday 3/08/2020.

No one seems willing to assist on my account. I am requesting once more to have someone contact and give me the breakdown of my account and advise why if I have provided my banking details, my account is not being debited.