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Lebohang M

1 reviews | Active since Feb 2026

23 Mar 2026, 07:58

BILLING

still awaiting feedback regarding billing Reference Number: ***8 and Reference Number: ***4 very frustrated about ongoing network issues affecting service since November, expressing dissatisfaction with paying monthly fees for unreliable service. They request a discount or reduction in monthly payment due to poor network performance. Please review and assist with possible resolution or compensation

0
Replies (4)
Rain
Rain's reply23 Mar 2026, 08:06
Official
Hi Lebohang

Thank you for bringing this to our attention. 

We're looking into  your query; we will be in touch to further assist.

Regards,
rain.

LM
Lebohang M's update24 Mar 2026, 09:43
Reviewer Update
I have send the 3 speed and even logged the call yesterday evening Reference Number: ***6 still no respond .(
Customer reports extremely poor internet with 0 Mbps upload speed and high jitter despite multiple reboots. Device is connected to a secondary site with minor alarms on primary sites. Remote speed test timed out. Requesting technical team investigation.
LM
Lebohang M's update25 Mar 2026, 07:51
Reviewer Update
Till now no respond on speed test and it changed itself to 4G as when I log call your IT respond is that I was connected to secondary site and it's worse as these no internet even if it's connect itself to secondary site why can't the primary site issue can't be resolved then Im expected to pay for such extremely poor service as these no internet always you need to reduce my monthly payment fees as I've been reporting this without no resolution till to date .Your services are extremely poor you can't think for your customers
LM
Lebohang M's update25 Mar 2026, 08:56
Reviewer Update
reduce my monthly billing as your services are extremely poor