Billed without using their services

Item: Rain
Rating: 1
Author: Mpho L

I’ve stopped using rain November 2022 and I was paying 283 I have not used their service yet I’m being billed R2085 😡😡😡how possible is this.

Helpful (0)

Replies (4)

Rain's replyOfficial

26 Feb 2024, 11:40

Hi,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this ASAP.

Thank you,
rain.

Best regards,

Rain's reply26 Feb 2024, 11:40

Official

Hi,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this ASAP.

Thank you,
rain.

Best regards,

Mpho L's updateReviewer Update

26 Feb 2024, 13:37

Thank you so much for the prompt response,I got a call from one of their agent “ Tina” hee service has been exceptional and was very patient in resolving this issue.

Mpho L's update26 Feb 2024, 13:37

Reviewer Update

Thank you so much for the prompt response,I got a call from one of their agent “ Tina” hee service has been exceptional and was very patient in resolving this issue.

Rain's replyOfficial

26 Feb 2024, 13:41

Hi

Thank you for taking our call, as per our conversation your account has been duly amended and payment of outstanding amount has been received. Your account is in good standing with us and your legacy product has been cancelled, you may proceed with facilitating the purchase of your new unlimited product.

Regards,
rain.

Best regards,

Rain's reply26 Feb 2024, 13:41

Official

Best regards,

Rain's replyOfficial

26 Feb 2024, 15:08

Hi

It is a plaeasure to have been of assistance and to have provided a positive experience.

Regards,
rain.

Best regards,

Rain's reply26 Feb 2024, 15:08

Official

Hi

It is a plaeasure to have been of assistance and to have provided a positive experience.

Regards,
rain.

Best regards,