BILLED TWICE AND ACCOUNT DEACTIVATED AFTER I LODGED A COMPLAINT

I submitted a complaint (4 times) about being billed twice in the same month.

Complaint 1. Rain asked if matter had been resolved, thereafter I was told I was charged X amount without responding to my quiry.

2nd complaint , did not see response. I just saw it today. Was asked for p.o.p

3rd complaint, Rain adjusted payment history and denied double billing.

4th; Rain denied biling twice, asked for p.o.p. I submitted my proof of payment and did not get a response.

Instead of a response, apology and refund, I got an SMS that I'd requested for my account to be deactivated and my connection was stopped right away on 1st of May. This is bullying of the highest order and extremely unprofessional of rain.