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Linda M

1 reviews | Active since Oct 2011

29 Jul 2024, 08:48

Billed on canceled services

I canceled my early May and around month end my services were suspended, to my surprise this Monty was debited around 1.5 and when I check on the app it shows that services are active, who activated those services? I WANT MY MONEY BACK...their call center is just useless the is forever noise as if a general stockvel meeting is held ..I called for their retentions they are probably waiting for Jesus to come back before they take my call

0
Replies (5)
Rain
Rain's reply29 Jul 2024, 09:09
Official
Hi Linda,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
LM
Linda M's update29 Jul 2024, 10:20
Reviewer Update
You must be joking, this sim I canceled it on May, and now am sent a message that it's schedule to be canceled end of July with costs? How so because it's not in use ..I WANT MY MONEY BACK!!
LM
Linda M's update29 Jul 2024, 17:17
Reviewer Update
It's the end of business and still nobody from Rain has been in contact with me, it's funny how when you sign up for their services how quick and promptly you get responce but when you canceling, 1 has to go such extreme difficulty. This is your error not mine as you always advise people to cancel on the app..I WANT MY MONEY BACK
LM
Linda M's update29 Jul 2024, 22:13
Reviewer Update
Before replying to me please check your records, April was paid I got it in my bank statement.
LM
Linda M's update05 Aug 2024, 09:35
Reviewer Update
It's 5 working days today and still Rain has not asked for my banking details to pay me back my 535, I will never ever recommend Rain to my circle!! With this kind of experience!!