NM
Nomfundo M
1 reviews | Active since Apr 2019
03 Feb 2021, 16:30
Billed me for a month that's already cancelled.
I logged in to my rain account on 31 January 2021 to cancel my sim and I got an SMS saying my sim is cancelled and my internet connection was immediately cut off.
But on the 1st of February 2021 they billed me for the month of Feb!! I've sent in a support email for them to call me back, till today no one has called me back, now all of a sudden their website is on and off. These people better call me back I want my money, it was useless internet anyway, they promote unlimited data but I was very limited with their useless 4G!!!!!!!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Rain's replyOfficial
03 Feb 2021, 16:56Good afternoon Nomfundo.
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on ***.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Kind Regards
Mosa
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on ***.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Kind Regards
Mosa
Rain's reply03 Feb 2021, 16:56
Official
Good afternoon Nomfundo.
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on ***.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Kind Regards
Mosa
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on ***.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Kind Regards
Mosa