MM
MATOME M
1 reviews | Active since Dec 2014
01 Nov 2024, 11:53
Billed incorrectly
I called in on the 28th of October if not mistake to change the collection date from the 25th to the 1st. I asked if I will be charged any pro ratas or any amount and the agent said no. To my surprise on the 1st of November I get billed again, 6 days after I was billed on the 25th. Please sort this mess out and refund my money.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
01 Nov 2024, 12:07Hi MATOME,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your billing, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your billing, and we'll be in contact soon.
Regards,
rain.
Rain's reply01 Nov 2024, 12:07
Official
Hi MATOME,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your billing, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your billing, and we'll be in contact soon.
Regards,
rain.
MM
I don't think you understand my frustrations, you just can't go into my account as and when it suits you without my consent. This is *****. I was not informed of this, so how are you going to fix it? Sorry doesn't cut it. If I was told then it's fine but I wasn't. I have other obligations to meet.
MATOME M's updateReviewer Update
01 Nov 2024, 12:22I don't think you understand my frustrations, you just can't go into my account as and when it suits you without my consent. This is *****. I was not informed of this, so how are you going to fix it? Sorry doesn't cut it. If I was told then it's fine but I wasn't. I have other obligations to meet.
MM
MATOME M's update01 Nov 2024, 12:22
Reviewer Update
I don't think you understand my frustrations, you just can't go into my account as and when it suits you without my consent. This is *****. I was not informed of this, so how are you going to fix it? Sorry doesn't cut it. If I was told then it's fine but I wasn't. I have other obligations to meet.
MM
MATOME M's updateReviewer Update
01 Nov 2024, 13:03Based on your response I take you are saying to me take or leave it. Such pathetic service really. Wow
MM
MATOME M's update01 Nov 2024, 13:03
Reviewer Update
Based on your response I take you are saying to me take or leave it. Such pathetic service really. Wow