nN
noma N
1 reviews | Active since Mar 2009
04 Jul 2024, 12:38
Billed full amount why?
My wifi wasn't working for almost 2 weeks. When I spoke to one of your call center agents, they said I will be billed pro-rata - only for the days that I had wifi. But you billed full amount. Why?
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
04 Jul 2024, 12:54Hi Noma N,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply04 Jul 2024, 12:54
Official
Hi Noma N,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
nN
noma N's updateReviewer Update
08 Jul 2024, 19:28I don;t think you read my complaint - my wifi was NOT working for 2 weeks because your tower was done. after failed efforts by your call centre and technicians to help me, one call center agent said I would not be billed for the 2 weeks my wifi was off. you are free to listen to the calls to confirm this.
Next time may I suggest you get to the bottom of the real issue and understand the problem before responding - because your response has absolutely nothing to do with my complaint
Next time may I suggest you get to the bottom of the real issue and understand the problem before responding - because your response has absolutely nothing to do with my complaint
nN
noma N's update08 Jul 2024, 19:28
Reviewer Update
I don;t think you read my complaint - my wifi was NOT working for 2 weeks because your tower was done. after failed efforts by your call centre and technicians to help me, one call center agent said I would not be billed for the 2 weeks my wifi was off. you are free to listen to the calls to confirm this.
Next time may I suggest you get to the bottom of the real issue and understand the problem before responding - because your response has absolutely nothing to do with my complaint
Next time may I suggest you get to the bottom of the real issue and understand the problem before responding - because your response has absolutely nothing to do with my complaint