Billed for two months of internet I didn’t get — Rain refuses to fix it!

I am beyond frustrated with Rain.

In Septe,ber 2025, I had no internet for over three weeks, yet I was billed for the full month. I was told a credit would be app****, but nothing has happened.

They suggested that I take a new router. I requested clarification and was told it would cost around R650, and that I would be credited on a pro-rata basis for the older router as well as for the new router, also being promised the credit on my account for downtime when I had no service. Lo and behold, my account ended up being charged for two full months — over R800 for the new router alone — and for the first few days with the new router, the internet still did not work.

Despite countless calls, I am still being charged, agents keep saying it will be escalated, and nothing happens. My bill is now almost R900, far above the R650 I was promised, plus I’m still expected to pay the unfair arrangement.

This is daylight *******. Rain has shown zero accountability, keeps giving me the run-around, and refuses to fix my account.

I demand:

Immediate application of the outstanding credit

Correction of my monthly bill to the agreed R650

Removal of the forced payment arrangement

Contact from a real human escalation agent, not a bot

If this is not fixed immediately, I will escalate to regulators and public channels.

Rain, stop ignoring your customers—this needs to be resolved now.