1 reviews | Active since Sept 2020

27 Jun 2022, 15:45

Billed for the service that I did not use

Item: Rain
Rating: 1
Author: Lindiwe V

I have plan of unlimited 4G for for phones

I was looking at my statement from the Rain app,as I was about to make a payment for the mnth, I noticed that I was billed for a services tht I did not use... According to my knowledge and wht I was told by the consultant is that if one does not pay for rain services you will not have access to it.. Upon application I was told that it's not a contract and tht I will only pay fr a service that I have used pls balance me

Helpful (0)

Replies (8)

Rain's replyOfficial

27 Jun 2022, 15:49

Hi Lindiwe

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you, rain.

Rain's reply27 Jun 2022, 15:49

Official

Hi Lindiwe

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you, rain.

Lindiwe V's updateReviewer Update

27 Jun 2022, 16:08

Please go back to the recording that happened upon application so that you can understand what I'm referring to, and pls cancel the sim

Lindiwe V's update27 Jun 2022, 16:08

Reviewer Update

Please go back to the recording that happened upon application so that you can understand what I'm referring to, and pls cancel the sim

Lindiwe V's updateReviewer Update

27 Jun 2022, 16:16

I did not use your services last month, I cannot pay for what I have not used

Lindiwe V's update27 Jun 2022, 16:16

Reviewer Update

I did not use your services last month, I cannot pay for what I have not used

Lindiwe V's updateReviewer Update

27 Jun 2022, 19:04

I still insist, I didn't use your services, line was cut on the 26th, which date did I use your data?

Lindiwe V's update27 Jun 2022, 19:04

Reviewer Update

I still insist, I didn't use your services, line was cut on the 26th, which date did I use your data?

Rain's replyOfficial

27 Jun 2022, 19:20

I have passed a credit for the days after the 26th May

Rain's reply27 Jun 2022, 19:20

Official

I have passed a credit for the days after the 26th May

Lindiwe V's updateReviewer Update

27 Jun 2022, 19:55

I dnt understand, my invoice says I owe R540 now pls break it down because for the whole of June aswell, I never used the amount, why do you want me to pay for the amount that I never used

Lindiwe V's update27 Jun 2022, 19:55

Reviewer Update

I dnt understand, my invoice says I owe R540 now pls break it down because for the whole of June aswell, I never used the amount, why do you want me to pay for the amount that I never used

Lindiwe V's updateReviewer Update

27 Jun 2022, 20:11

I paid in April, we pay upfront before using your services, I even have a bank statement to prove that

Lindiwe V's update27 Jun 2022, 20:11

Reviewer Update

I paid in April, we pay upfront before using your services, I even have a bank statement to prove that

Lindiwe V's updateReviewer Update

28 Jun 2022, 12:43

When I started to use your services I was told that i will need to pay before accessing the service, I can't be owing you in fact I don't owe anything I dnt understand where you get those arrears from when my last payment was on the 27th April 2022

Lindiwe V's update28 Jun 2022, 12:43

Reviewer Update