Billed for something I never received, this Is Harassment

On the 19 September I placed an order online for the router, then On the 29 September it was supposed to be delivered no one arrived, they told me the router is still in cape Town Then later around 6pm they arrived with the router I only had a copy of ID as I lost my ID, The guy from CCD couriers advised that the wont give me the router with a copy. Saturday 30th received an sms that my two sim cards for Rain are active and I am ready to connect. Contact the support then they told me they will contact CCD courier then get back to me, no feedback.

Sunday morning I received an email and bank notification that I must pay for router in order to stay connected. Luckily I have transferred my money from savings, had I not my money would be gone. Yesterday I received a call from consultant telling me the router will be delivered but since then no call nothing. I am scared that should my saving account have money, you guy's will debit. I work hard for my money to pay for services I didn't receive.

I never received any router since I made an order on the 19th September. How can I get billed for something I don't have? Keep getting an SMS help is on the way, Now I keep getting missed calls. Called in today spoke to Sandisile and asked to speak to a Manager no one was available to take my call. I spoke with an agent Tawanda from Rain on Friday 6tgh I advised that I don't have my ID , I only have a copy. He advised that they will contact the logistics company to let them know what I will be receiving the router with an ID copy. Yesterday the CCD courier arrived at my place and they were never told that I have a copy. They left with a router.

Can I get assistance, as this is frustrating and tiring. Still keep receiving bank notification that you guys want to debit for services I never received. Can I get a call to resolve this without me call in for the same thing over and over.

Please contact me as soon as you can because now this is a **** Or remove my details from your company.

This is frustrating.