VM
Vusi M
1 reviews | Active since Oct 2013
21 Sept 2022, 12:59
Billed for services you never used
Rain has always claim that you pay what you use and they don't have contracts. But to my suprise I have been billed for services that i have never used. I paid for 1 month and the gave me Data for that month and the next following month I didn't pay them cause I don't have a contract with them and I didn't need their services on those months.Guess what on the 31st of August I was debited on my account for 3 months of services I didn't use and the funny part is that Rain doesn't respond to any on my emails and that the only form of contact with them.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
21 Sept 2022, 13:03Hi Vusi
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply21 Sept 2022, 13:03
Official
Hi Vusi
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
VM
Vusi M's updateReviewer Update
21 Sept 2022, 17:19but how when i never used the service? yes the sim card was still active but i never used that data for those months
VM
Vusi M's update21 Sept 2022, 17:19
Reviewer Update
but how when i never used the service? yes the sim card was still active but i never used that data for those months
VM
Vusi M's updateReviewer Update
21 Sept 2022, 17:21can i please have the data usage for those month
VM
Vusi M's update21 Sept 2022, 17:21
Reviewer Update
can i please have the data usage for those month
VM
Vusi M's updateReviewer Update
22 Sept 2022, 11:16Guys like I have said in my initial complain....I pay for what i have used. Look at my Mar invoice and compare it with the rest of the invoices you guys have created. You were thamp sucking your invoices. The is no way I can use the same amount of data in 2 consecutive months while the first month I went beyond the following months....you guys how can you load data before I pay? Are you not suppose to cut the connection after the month I have paid? ( prepaid works like that, you pay you get services, you don't pay they cut the services)
I paid for 1 month and I was left with about R65 on my credit which was supposed to be carried over to the next month and after that you cut your service cause I did pay for that.
Moving right along I continue don't pay and I discount my router but you guys keep billing me till I cancel a SIM card. That when you stop billing me. In other words you are saying i am being charged for an active SIM card?
I paid for 1 month and I was left with about R65 on my credit which was supposed to be carried over to the next month and after that you cut your service cause I did pay for that.
Moving right along I continue don't pay and I discount my router but you guys keep billing me till I cancel a SIM card. That when you stop billing me. In other words you are saying i am being charged for an active SIM card?
VM
Vusi M's update22 Sept 2022, 11:16
Reviewer Update
Guys like I have said in my initial complain....I pay for what i have used. Look at my Mar invoice and compare it with the rest of the invoices you guys have created. You were thamp sucking your invoices. The is no way I can use the same amount of data in 2 consecutive months while the first month I went beyond the following months....you guys how can you load data before I pay? Are you not suppose to cut the connection after the month I have paid? ( prepaid works like that, you pay you get services, you don't pay they cut the services)
I paid for 1 month and I was left with about R65 on my credit which was supposed to be carried over to the next month and after that you cut your service cause I did pay for that.
Moving right along I continue don't pay and I discount my router but you guys keep billing me till I cancel a SIM card. That when you stop billing me. In other words you are saying i am being charged for an active SIM card?
I paid for 1 month and I was left with about R65 on my credit which was supposed to be carried over to the next month and after that you cut your service cause I did pay for that.
Moving right along I continue don't pay and I discount my router but you guys keep billing me till I cancel a SIM card. That when you stop billing me. In other words you are saying i am being charged for an active SIM card?
VM
Vusi M's updateReviewer Update
22 Sept 2022, 15:59Hi,
please explain this to me maybe ill have an understanding.....after April i switched off my Router and i was not using your services how are you having usage of data when i am not connected to the network?
In that case please send me the device's IMEI numbers that were using the services, browser history with times. then ill do an investigation on how they were connected since the Router was off.
please explain this to me maybe ill have an understanding.....after April i switched off my Router and i was not using your services how are you having usage of data when i am not connected to the network?
In that case please send me the device's IMEI numbers that were using the services, browser history with times. then ill do an investigation on how they were connected since the Router was off.
VM
Vusi M's update22 Sept 2022, 15:59
Reviewer Update
Hi,
please explain this to me maybe ill have an understanding.....after April i switched off my Router and i was not using your services how are you having usage of data when i am not connected to the network?
In that case please send me the device's IMEI numbers that were using the services, browser history with times. then ill do an investigation on how they were connected since the Router was off.
please explain this to me maybe ill have an understanding.....after April i switched off my Router and i was not using your services how are you having usage of data when i am not connected to the network?
In that case please send me the device's IMEI numbers that were using the services, browser history with times. then ill do an investigation on how they were connected since the Router was off.
VM
Vusi M's updateReviewer Update
23 Sept 2022, 11:53That won't help me cause as i am saying my simcard was on an inactive device meaning it was off. And I was not using it. So how does your system record for the data used?...look at the amount of the first month that i was using your data compare it with the following months that you guys are billing me for and tell me if it does make sense?
Look at the July month after I have cancelled your sim card. That's when your system is not billing cause already you have it as an inactive Sim card on your side.
Look at the July month after I have cancelled your sim card. That's when your system is not billing cause already you have it as an inactive Sim card on your side.
VM
Vusi M's update23 Sept 2022, 11:53
Reviewer Update
That won't help me cause as i am saying my simcard was on an inactive device meaning it was off. And I was not using it. So how does your system record for the data used?...look at the amount of the first month that i was using your data compare it with the following months that you guys are billing me for and tell me if it does make sense?
Look at the July month after I have cancelled your sim card. That's when your system is not billing cause already you have it as an inactive Sim card on your side.
Look at the July month after I have cancelled your sim card. That's when your system is not billing cause already you have it as an inactive Sim card on your side.
VM
Vusi M's updateReviewer Update
23 Sept 2022, 13:59So you telling me that you charge me for active SIM?
That's a lie, the month of March you guys billed me according to the data I have used not for active sim card. If that was the truth your billing would not have interest if you didn't your money.
Based on your response I think I need to take this matter to consumer ombudsmen.
That's a lie, the month of March you guys billed me according to the data I have used not for active sim card. If that was the truth your billing would not have interest if you didn't your money.
Based on your response I think I need to take this matter to consumer ombudsmen.
VM
Vusi M's update23 Sept 2022, 13:59
Reviewer Update
So you telling me that you charge me for active SIM?
That's a lie, the month of March you guys billed me according to the data I have used not for active sim card. If that was the truth your billing would not have interest if you didn't your money.
Based on your response I think I need to take this matter to consumer ombudsmen.
That's a lie, the month of March you guys billed me according to the data I have used not for active sim card. If that was the truth your billing would not have interest if you didn't your money.
Based on your response I think I need to take this matter to consumer ombudsmen.