HM
Horisani M
1 reviews | Active since Nov 2022
28 Nov 2022, 08:14
Billed for services that have not been used and router has never worked
I received my 5G router on 21 November 2022 and it has not worked since delivery. reported the issue countless times. I was told technician would come and they never pitched. suddenly on 25 November i get debited a full amount of the services I have not used. Can i have my refund and get a new device that is working. i am so disappointed with the service that i am receiving.
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Replies (3)
Rain's replyOfficial
28 Nov 2022, 08:18Hi Horisani.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply28 Nov 2022, 08:18
Official
Hi Horisani.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
HM
Horisani M's updateReviewer Update
28 Nov 2022, 09:12yes that is the address.
with regards to billing. Why was I billed full amount for having a device that was not working since I received and had already reported it? I have basically paid for a full month's service that I did not utilize. Because the router was delivered on 21 November, the bill should have been prorated already if it had been working (as per usage). I want you to reverse the amount and bill me accordingly from the time I start using your services, that is after your technician gets the router working.
with regards to billing. Why was I billed full amount for having a device that was not working since I received and had already reported it? I have basically paid for a full month's service that I did not utilize. Because the router was delivered on 21 November, the bill should have been prorated already if it had been working (as per usage). I want you to reverse the amount and bill me accordingly from the time I start using your services, that is after your technician gets the router working.
HM
Horisani M's update28 Nov 2022, 09:12
Reviewer Update
yes that is the address.
with regards to billing. Why was I billed full amount for having a device that was not working since I received and had already reported it? I have basically paid for a full month's service that I did not utilize. Because the router was delivered on 21 November, the bill should have been prorated already if it had been working (as per usage). I want you to reverse the amount and bill me accordingly from the time I start using your services, that is after your technician gets the router working.
with regards to billing. Why was I billed full amount for having a device that was not working since I received and had already reported it? I have basically paid for a full month's service that I did not utilize. Because the router was delivered on 21 November, the bill should have been prorated already if it had been working (as per usage). I want you to reverse the amount and bill me accordingly from the time I start using your services, that is after your technician gets the router working.
HM
Horisani M's updateReviewer Update
28 Nov 2022, 11:01Please speak to your billing department. The bill was not supposed to be a full amount to start off with. The bill was supposed to be pro rata from 21 November to 30 November, 10 days to be exact however, it was never connected so I never used any of it. If your technician gets here in 48hrs it will mean the billing will be for December. I do not trust your processes anymore so please process my refund and a pro rata bill will be issued once the device starts working which could be in 48hrs.
HM
Horisani M's update28 Nov 2022, 11:01
Reviewer Update
Please speak to your billing department. The bill was not supposed to be a full amount to start off with. The bill was supposed to be pro rata from 21 November to 30 November, 10 days to be exact however, it was never connected so I never used any of it. If your technician gets here in 48hrs it will mean the billing will be for December. I do not trust your processes anymore so please process my refund and a pro rata bill will be issued once the device starts working which could be in 48hrs.