Billed for service under disputed terms without consent or clear contract changes

I am formally lodging a complaint regarding billing and contract classification issues with Rain.

I signed up around 2019–2020 via a Women’s Health magazine promotion for a month-to-month, uncapped data SIM service with a promotional activation offer (including a free first month). This was a SIM-only data service with no long-term contract.

I am now being billed under a structure that I did not agree to or receive confirmation of changes for. I have also not been provided with clear proof of any contract migration, plan change acceptance, or formal cancellation notification prior to being informed after the fact.

My dispute is not about data usage, but rather:

• The contractual basis under which my account is currently being classified • Lack of consent or confirmation for any changes to my original plan • Lack of cancellation communication or proof thereof • Billing app**** under an assumed structure I did not agree to

Despite raising this, I was informed that the charges are “correct” without proper clarification or supporting documentation relating to my original agreement.

I am requesting:

Confirmation of the original terms linked to my SIM activation Proof of any agreed changes to my original plan (if applicable) Proof of cancellation notification sent to me A full review of the billing app**** under my account

I am requesting a resolution and correction of any charges app**** outside of my original agreed terms.

Reference number #***8