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Princess

1 reviews | Active since Jun 2024

13 Aug 2025, 10:14

Billed for service I did not use

rain is telling me that I'm owing for something I ddnt use. When I'm asking for proof or recording that stated that I need to cancel no 1 can provide that but they keep calling me telling me I must pay.

I'm not going to pay for service I did not use.

0
Replies (7)
Rain
Rain's reply13 Aug 2025, 10:59
Official
Hi Princess
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
P
Princess's update13 Aug 2025, 11:59
Reviewer Update
Hi I don't have a reference number as I'm not able complete a cancelation due to the "outstanding amount" .

I'm really getting frustrated 😠 and I have been telling the consultants that's I'm not working.
P
Princess's update13 Aug 2025, 12:34
Reviewer Update
And another thing the terms and conditions were not given or sent to me in 2023 when I took the subscription, I was only told that if no payment is received then the service will be off.
P
Princess's update17 Aug 2025, 11:08
Reviewer Update
Hi I have sent the confirmation as requested and till now I have not received any feedback , all I'm getting is your collection calls wanting me to pay.
P
Princess's update17 Aug 2025, 12:36
Reviewer Update
Yes please proceed with the cancelation.
P
Princess's update17 Aug 2025, 15:46
Reviewer Update
Thank you very much.
Rain
Rain's reply18 Aug 2025, 08:45
Official
Hi Princess,

We are glad we could assist you.

Regards,
rain