Billed for cancelled sim card contract

Item: Rain
Rating: 1
Author: Nomonde N

I cancelled my rain sim on the 1st September 2020, as it was no longer working for me the connection was so poor I could not use it at all. And I received an auto reply scheduled cancellation email. And I did not use the sim card for the month of September 2020.

According to Rain's website it states: "The cancellation will take place on the last day of the month, but you will only have to pay for the data you've used." But yesterday the deducted the full amount but the invoice it shows 0.0GB usage for the month of September 2020

I call their customer number but no answer, I have email their support customer care no response.

Their website does not give me the option to remove my bank card details.

Helpful (0)

Replies (2)

Rain's replyOfficial

02 Oct 2020, 16:09

Hi Nomonde

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline

Rain's reply02 Oct 2020, 16:09

Official

Nomonde N's updateReviewer Update

02 Oct 2020, 16:33

Hi Yoeline

Trust you're also well.

I have received an email from one of your agent saying my query has been resolved. I'm bringing it to your attention it has not been resolved. I trust you will get this resolved. I need rain to pay back the amount deducted from my card and to stop deducting money for a cancelled sim card.

kind regards
Nomonde

Nomonde N's update02 Oct 2020, 16:33

Reviewer Update