billed for cancelled service

Item: Rain
Rating: 5
Author: kerry E

i cancelled the subscription in march and have been billed for two months, i received a mail saying that my last debit would be 1 april, no problem. we are now in may and i get billed AGAIN. when i phone in and complain i get told that i need to cancel it myself on the website, when i say i did, that i even got confirmation that my last bill would be 1april, i cant get a straight answer from them. shocking service.

Helpful (0)

Replies (2)

Rain's replyOfficial

04 May 2022, 09:15

Hi Kerry

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you, rain.

Rain's reply04 May 2022, 09:15

Official

Hi Kerry

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you, rain.

kerry E's updateReviewer Update

04 May 2022, 10:53

why was it not cancelled in march like i originally asked????? it takes me to phone in and throw my toys out the cot for someone to actually cancel the account???

kerry E's update04 May 2022, 10:53

Reviewer Update

why was it not cancelled in march like i originally asked????? it takes me to phone in and throw my toys out the cot for someone to actually cancel the account???