Billed continuously after cancelling

On the 8th of May I called Rain to cancel my subscription the person I spoke to confirmed the cancellation even sent me a confirmation email confirming my cancellation but little did I know that 3 months later I’d be owing them R2200 how I also don’t understand. I’ve made communication efforts with the Rain call centre multiple times and when I do get someone to call me I’m told the cancellation was not processed correctly and will be escalated. Till today this entire issue is not resolved.

One lady called me telling me that I owe them coz I cancelled after the 1st of May and when cancellation was done I was informed that I’d have to pay for June. That was not told to me nor was it written in the so called cancellation confirmation.

I refuse to pay for anything I don’t understand and all these call centre people know absolutely nothing about what they are doing.

This issue has gone on for too long and at this point I’m thinking of just taking this company to the ombudsman.