PZ
Pamella Z

1 reviews | Active since Sept 2019

25 May 2022, 12:55

Bill pilling up without using the service!!!!!!

No rain has been pilling up the bill since march I haven’t used rain services from march because they had cut off my internet connection but I’ve been watching the bill grow on the 25th of every month what is this? Why am I being charged when I wasn’t using the services when it was literally disconnected, before I joined rain I asked if the service was pay as you use and the lady who was helping me said yes rain is a pay as you use service, so why on earth is this service trying to charge me when I legit had no internet service for a period of 2 months there’s no online chat on their website nothing because they’re trying to **** us if we have issues how are we suppose to get ahold of you because the toll free number never gets picked the hell up?????!!!!!!! Rain Don’t PLAY WITH ME IM NOT THE ONE!!!!!

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Replies (4)
Rain
Rain's reply25 May 2022, 13:02
Official
Hi  Pamella 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, rain.
PZ
Pamella Z's update28 May 2022, 08:53
Reviewer Update
I did not use rain services the whole of april what are you talking aboyt because the card was even removed from my cellphone picking up what usage exactly!!!!! Again you're gunning to charge me on the 25th of june piling the bill even more when I've been disconnected from the services? Your agent did not say that to me when i was taking the services she said you pay as you use and for that you people are misleading us and false advertising,,, if im behind with 2 payments why on earth is this bill running on R900 and something i do understand i cartued over a portion of another month because i only paid R154 instead of R250 but that wouldn't accumulate this whole bill to 900 it shoule be R250 + R250 plus the carried over remaining balance i didnt settle when i paid the portion of 154 why is that? We cant even get ahold of you people last time you didn't even update my bill after partially paying it until i came to rant on hellopeter if it wasnt fie tgem that wouldn't have been updated!!!!! The service is pathetic
PZ
Pamella Z's update28 Jul 2022, 08:09
Reviewer Update
What is wrong with you people i told you to terminate my services but again the bill is still pilling up i last used rain services in April why do you keep servicing R250 every month whrn i havent used the service what part of close my rain account didn't you people understand we cant call younkthing emails are ignored i said terminate my service for heavens sake wheresmi gonna get all that money from now I'm not even working whats hard in closing my acvount and stop charging me for nothing gosh such a terrible experience.
PZ
Pamella Z's update28 Jul 2022, 09:23
Reviewer Update
You should’ve stopped charging me when I couldn’t carry on further using the services In April because of outstanding balances,,,,, I have not connected since April all the other months I’ve been charged for are nothing but ***** how do you charge someone if you’ve cutoff their connection since April but you carry on charging them up until this month that’s ridiculous,,,,They better call me and fix it back to the month I last used rain in I do not work I do not have this pilled up amount of money they have been adding over the months I haven’t been using the services in it’s certainly ********** to charge us even on months we have been disconnected in lastly I told you guys to close my account when the bill was R700 now its been pilled up double the price who’s fault is that? If someone requests to close the account down to avoid accumulation of funds they will not afford and the consultants dont close the account now who’s responsibility is that to pay for the following months after they’ve ordered for the closure of the account 😡