Bill paid data not opened for the whole month

It's been a months since I paid rain and I've sent proof of payment n yu guys said you'll call me sat at 5 to confirm with my daughter if she is the one who always pays for me but yu haven't called n tmrr is the 20th meaning I paid 320 for the whole month for nothing I can't pay another 320 until yu resolve this one n open my data 320 Is a lot of money yu can contact my daughter on this no. Because she is going back to work tmrr ***