Biggest mistake is joining Rain

i would like to write about my experience with Rain. Firstly i have been with Rain for the last 3 years and never had problems until recently and for the last three months i have not once got a proper feedback or good service from Rain. In my area the 5G tower has been off for the last 3 months and not one consultant can give a reason why all of the consultants have a different story which is very frustrating. I have been paying full amount every month for a 4G connection which most of the time buffers or it is not working properly. Recently they wanna bill me yet i have paid for a month in advance due to a mistake from their side and just yesterday the consultant i got when i phoned in dropped the call in my ear as i was still speaking to him. I am very disappointed in the poor service i am receiving from Rain and am considering cancelling my Rain and also suggesting everyone in my area to do the same because am not the only one with this problem. I have been wasting my airtime phoning them with nothing getting resolved they just keep on telling me that they will escalate the complaint and with no avail here i am in the same position i was 3 months ago.