Biggest mistake

I subscribed for a month to month Rain Wi fi system. The first sales consultant I spoke to sounded high and was terribly *********** at sales, only to realise how *********** at a later stage when he got my e-mail address completely wrong. It’s as if he thumb sucked an address, I have not been able to access my account to personally cancel the subscription or log a fault as I can’t access my account. I spoke to another consultant who said it goes to an admin department which so far has taken days and has still not been rectified.

I never received a manual with my router so I was nervous in putting the SIM card in the wrong way. I spoke to a further 2 consultants telephonically and neither one could assist. After following you tube sites I set it all up and my Rain never worked a few hours after installation nor the following few days there after. After it was delivered on Wed 5th July, I phoned 2 more consultants in the evening to see why it was not working. On the 6th July I phoned to cancel my Rain . The consultant said she can’t send me proof that it’s cancelled because of the incorrect e-mail address. Shortly afterwards R392,91 from Rain went off my credit card and she said I would be billed for 1 month. She said I would be contacted so they can collect the router. I am still waiting for the call.

I cannot express my frustration, wish I had never heard about Rain in my life. DO NOT GO WITH THEM.