Beyond Poor Service

I don't know what service rain is giving to other people but it seems that I got the wrong end of the stick, I have requested Rain last month to downgrade my package to 6pm-11pm which has the value of R250, I am amazed and shocked that they deducted R479 which is for full access and yet my internet connected stops at 6pm. I have written and nothing has been done, no response on this what so ever in the meantime I am paying for extra data because I have kids that must have connectivity for school work and projects. its either I get the full access or I get a rebate on my account and as they claim that calls are recorded they could go back to the recording of last month on my account and listen to where I was saying downgrade and they acknowledged. I am beyond angry with this, seems like Rain is getting a free ride on my money...