MS
Monique S
1 reviews | Active since Nov 2022
04 May 2024, 09:12
Beyond irritated with connection issues
I am beyond frustrated with my internet connection with Rain. I’ve been struggling for a few weeks now. I can’t even connect on a Zoom call. I have to put everything off that is on the wifi and then it still won’t connect. I have logged a ticket and have had no response. I called the call centre to check and still it’s not working. I can’t work like this!
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
04 May 2024, 09:45Hi Monique S.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply04 May 2024, 09:45
Official
Hi Monique S.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
MS
Monique S's updateReviewer Update
06 May 2024, 17:17Hi there, I understand your dilemma, unfortunately I cannot seem to be connected to my router longer that 5 mins. I have called your call centre again, they have rebooted the line from their side, I have rebooted the device on my side and still I cannot connect. Every few minutes the router goes off and then goes back on after about a minute. I cannot keep struggling like this. According to the agents on the phone, all towers in my surrounding area seems to be on and working, so I’m not entirely sure which story to believe. Please have this fixed.
MS
Monique S's update06 May 2024, 17:17
Reviewer Update
Hi there, I understand your dilemma, unfortunately I cannot seem to be connected to my router longer that 5 mins. I have called your call centre again, they have rebooted the line from their side, I have rebooted the device on my side and still I cannot connect. Every few minutes the router goes off and then goes back on after about a minute. I cannot keep struggling like this. According to the agents on the phone, all towers in my surrounding area seems to be on and working, so I’m not entirely sure which story to believe. Please have this fixed.