Beyond frustrated

If I could give 0 stars I would. I have been having intermittent internet at best or very slow connections, even though I'm in a 5g network area according to the map. Multiple calls to the service provider, with no calls back until last week when I lodged a review on hello peter. Great finally someone phones, says my router has been the issue the past two months, they will be sending me a new router and new sim card, but they don't have technicians our side so they will guide me on the phone. End of the week comes and they only deliver the simcard, no router, thinking ok no problem. At least that is something. Get home, my other router now doesn't work at all, because they did sim swaps. So because I don't have the new router, the new sim card is useless and I should hope and pray that I will receive the new router Tuesday, maybe, depending on if it made it. But have absolutely no internet till then, because they are useless at customer service.