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Nicole S

1 reviews | Active since Aug 2022

06 Oct 2022, 13:27

Beyond bad service!!! No excuse!!!

Please look at this following message from Rain… I would just like to know with all the loadshedding and 12 hours without internet, that means that you have to buy extra data how can you sent this message to people!… As we are running a business we ate loosing orders because of poor service!!! If I can give you a zero I would!!! Now the price is going up but still no internet, please explain because it is not only me!!!!You are doing false advertising and delivering no service if… we have internet for more than 3 hours it is a miracle! So please do something about your towers, maintenance service and also the deliverance of what you are advertising! It is beyond bad service even with loadshedding!!!! Get it together or stop advertising and make sure that you deliver the service you need to!!!

Hey ***xx, We've increased our prices in line with inflation. This means your unlimited 5G basic plan will go up by R30 to a new price of R529 a month. The increase will be reflected on your December invoice for your November service. We recently upgraded your streaming quality. Now we've also given you faster speeds! From 1 October your unlimited 5G basic will offer download speeds up to 30 Mbps!

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Replies (4)
Rain
Rain's reply06 Oct 2022, 13:31
Official
Hi Nicole.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain. 
NS
Nicole S's update06 Oct 2022, 13:42
Reviewer Update
But why is there no difference? And why do you push the price up if it loadshedding most of the time? Why do you not have any back-up? Why do you false advertise? Why do the internet only come back on 6 hours after loadshedding! I do not except this message of you… words are just words but actions leads to change! You insured best service and what we are getting is less than zero! So please explain to SA!!! You are costing our business plenty of money… you better fix it fast otherwise I see lawsuits coming your way from a lot of people!!!
NS
Nicole S's update06 Oct 2022, 17:43
Reviewer Update
But why is the price going up? If we don’t use it? That is the main question?
NS
Nicole S's update07 Oct 2022, 20:08
Reviewer Update
I would just like say your way of helping by taking sim out etc, is BS!!!! Just admit that you have no idea what you are doing and the service or Rain is worst… no coverage at all - sim out, 10 min, restart, reset etc… you are talk BS!!!! Fix your server and maintenance it is un except able… no comebacks and explanations for it!!!