BEWARE: Selling 5G, Delivering 4G

I am a Fixed 5G customer with Rain and I am paying for a 5G service that I am NOT receiving. My router only connects to 4G/LTE and does not detect 5G at all.

After completing all troubleshooting steps with your technical team (speed tests, restarts, checks), I was contacted and informed that my router would be replaced.A replacement was approved.No communication followed.

When I contacted Rain to follow up on delivery, I was told the replacement order had been cancelled — without my knowledge, without my consent, and without any explanation. This is unacceptable.

You cannot: • Sell a Fixed 5G product • Fail to deliver 5G connectivity • Approve a replacement • Then silently cancel it

This shows a complete lack of transparency and customer care.