Beware, rain mobile takes more than 4 weeks to do a sim swap

I have waited to receive my replacement sim cards for over 3 weeks after battling to get them, I had to request 3 times before they finally got delivered to me.

I am now waiting another week for the sim swap to take place. When I requested the replacement sims, I was not even told to get back to them to request the sims be swapped and would have waited even longer if I didn't check with them.

I am still waiting a week later for the sim swap to take place and was promised last week that everything would be sorted, nothing has been done.

I have contacted them every single day since requesting the sim swap and keep getting the exact same response, "Unfortunately, we are still waiting for the feedback on our side. "

Really??? How does it take weeks to do a simple sim swap than getting a completely new sim card that takes less than 24 hours to activate?