Beware : Rain is unprofessional and a total ****!!!

On the 29th of January 2021 I spoke to a sales lady about getting the rain unlimited SIM card I then proceeded to making the payment online , the agent sent me a link to pay on Peach Payments while we spoke and the payment went through and I was told I would receive the SIM card in a maximum of 5 days . A week went by with no contact from Rain and no SIM card delivery and I thought it was due to covid so I was patient . On the 10 or 11 of February 2021 I finally called them and they said there was a system upgrade and my car payment hasn’t been allocated to me but they will get it fixed with the billing department. Still after all that no one contacted me and my issue was still affecting only me ,the customer. On the 15th I then called again but still no help finally on the 16th of February I spoke to an agent named Kabelo who then proceeded to help while I stayed on the line from his help I received the SIM card from RAM on the 16th of February and was told my SIM card will be activated in a maximum of 5 hours but still til today it’s not activated I’ve spoken to numerous agents daily since then and everyone tells me they will escalate my issue or they will get the manger to call or that they will send me an sms when it’s activated and this morning I was told by an agent that they only communicate with the billing department via escalations they make and no other way, my question is how is that even possible? So basically support agents are just there to listen to the issue and record it then their job is done !!! They don’t get back to you regarding your issue or even update you as they have done their part by sending an email about your issue and updating your issue profile .How Is that even considered customer service?!? On Friday it will be 4 weeks since I paid but still no activated SIM card and no refund . Rain is a ****, lacks customer service and communication. I’m frustrated and disappointed at this treatment and I’d like it sorted . It’s either they active the SIM card or refund me.