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Gail O
1 reviews | Active since Feb 2019
12 Mar 2025, 13:12
Beware of Rain Wifi
I have had my Rain account since December 2024 and was told when placing my order that they had recently "upgraded" to a new improved router. What a disaster, it loses signal all the time, resets randomly. I am paying for a 60mps plan but we are lucky if it reaches 20mps if the weather is good. BUT That is not the worst of it ... try and get anyone in any department for any reason to call you. NOTHING I requested, via various means, support and accounts to call me many times. Two weeks later not even an sms. Needless to say I have cancelled my subscription and will be going with another service provider.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
12 Mar 2025, 13:27Hey Gail O,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply12 Mar 2025, 13:27
Official
Hey Gail O,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
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Gail O's updateReviewer Update
17 Mar 2025, 08:23I will definitely be canceling with Rain! However, I have messaged you SEVEN times to contact me.
How about picking up the phone and calling me so I can cancel as I have requested! You are quick to call when I want to place an order but no response for support or cancellations.
My reference numbers are:
***8
***4
***4
***8
***2
***0
***4
How about picking up the phone and calling me so I can cancel as I have requested! You are quick to call when I want to place an order but no response for support or cancellations.
My reference numbers are:
***8
***4
***4
***8
***2
***0
***4
GO
Gail O's update17 Mar 2025, 08:23
Reviewer Update
I will definitely be canceling with Rain! However, I have messaged you SEVEN times to contact me.
How about picking up the phone and calling me so I can cancel as I have requested! You are quick to call when I want to place an order but no response for support or cancellations.
My reference numbers are:
***8
***4
***4
***8
***2
***0
***4
How about picking up the phone and calling me so I can cancel as I have requested! You are quick to call when I want to place an order but no response for support or cancellations.
My reference numbers are:
***8
***4
***4
***8
***2
***0
***4
GO
Gail O's updateReviewer Update
17 Mar 2025, 09:25Thank you for finally calling me.
My service has finally been canceled.
My service has finally been canceled.
GO
Gail O's update17 Mar 2025, 09:25
Reviewer Update
Thank you for finally calling me.
My service has finally been canceled.
My service has finally been canceled.