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MK
Mercy K

1 reviews | Active since Jun 2021

01 Feb 2022, 14:47

BEWARE OF RAIN UNAUTHORIZED DEBITS

I have stopped using Rain in April 2021, I understand that they are Pay as you use, surprisingly they waltz into my bank account as they please. At 1st they were charging me they were trying to debit R8 which was always being returned. I phoned them and they told me that they would debit because the Simcard is still active.

Shockingly today they debited R250. I telephoned the customer call who later told me that it is for January billing. i have since lost the sim crad in May and they are claiming that i used their services in January. May they kinldy tell me were since i have mived places.

i want my money back in my account as soon as possible..

Amount 31 January 2022 R250.00 31 December 2021 R64.52 30 September 2021 R0.00 30 April 2021 R33.33

0
Replies (2)
MK
Mercy K's update01 Feb 2022, 15:39
Reviewer Update
WHY WAS I NOT BEING BILLED ALL ALONG AND SUDDENLY FROM JANUARY, WHEN DID THAT CHANGE SINCE YOU HAD SAID IT IS PAY AS YOU USE. THE REASON WHY I CHOSE RAIN WAS THAT IT WAS PAY AS YOU USE AND THERE WAS NO CONTRACT. I HAD DONE MY CHECKS AND BALANCES BEFORE COMMITTING. WHY DID YOU NOT CHARGE ME FROM MAY 2021 SINCE I HAD YOUR SIMCARD, THEN CHOOSE TO DO IT IN JANUARY 2022.

PLEASE RETURN MY MONEY AND TAKE MY NAME OFF YOUR DATABASE.

MK
Mercy K's update01 Feb 2022, 15:47
Reviewer Update
YES, I HAVE CANCELED THE SERVICE, IT GAVE ME INFORMATION THAT THE NEXT SUBSCRIPTION IS ON THE 1ST OF MARCH. KINDLY NOTE YOU WILL NOT DO THAT AS I DON'T HAVE THE SIMCARD IT HAS BEEN LOST A LONG TIME AGO.