Beware of Rain Internet Provider

6 monyhs after I cancelled my Rain subscription, out of nowhere and without any notice or other contact, Rain takes R478 from my account. After I enquired, the agent, Thato Ramere, first lies to me about their operating procedure. Then I ask why they waited 6 months to bill me for a so-called non-payment (which I paid, incidentally, as you pay before you can get the service) - he tells me it is the way the system works and it is not controlled by him. I then asked for contact details of his superior, which he just ignored. After 2 additional emails I am still being ignored. I am getting legal advice as they are *****ing from my account and they don't even have the decency to answer my emails. Bad service, bad experience and hopelessly *********** personnel responsible for client service!