BEING WITH RAIN IS TERRIBLE LEAVING THEM IS EVEN WORSE

If it was possible to give a company a 0 rating that's exactly what i would do. I used the rain network for a year, outside of them having poor network they were quite expensive and given the economy I reviewed my options and opted to use fiber connection. I called rain 40 days before my last date I called rain to advise them i would be leaving them which was the 22nd of July i received a reference MSISDN: *** 5G Cancellation. They then said they would give me feedback around when they would collect their device. By the 30th i had my new wi-fi but respecting that companies need notice I paid "what i thought" was my final month with rain. I was called to confirm my address with them giving me two additional references MSISDN: *** 5G Cancellation #*** - MSISDN: *** 5G Cancellation

Then on the 5th of August I received a sms from CCDA to confirm they would be picking up the device. They went to the old address. I had a terrible experience with the driver who first asked to be given the new address then on arrival outside her ETA time told me that she had other deliveries and I had better hurry up. After a 5 min wait while I was calling my helper to open. It continued

On the 16th I received a deduction from rain. Why would rain deduct R1000 when I gave them 40 days notification. And they have their device. I am quite perturbed and want them to reverse these funds urgently.

Being with rain is terrible, leaving them is just as miserable. I will also be going to the ombuds