Being **********!

I’ve been using rain since last year and the network is bad especially when it’s cold and raining seasons. I’ve complained about it before and did get any help. I stopped paying it 15 November 2024 till they called to tell me I pay to get reconnected and that the only time they call when they need payment. My WiFi wasn’t working and I told their agent that they should connect me with the technicians or tech team to help me out so I can be able to pay for something that’s working. December they didn’t even bother and it’s been off since the 11th December2024 till 4th December 2025 and I’ve decided to come back to my apartment and maybe pay it on the 15th of January 2025 and see maybe if the network could have improved. Not to find out I owe R1875 for what because I haven’t used it and I’ve agreed to only start paying it when they have resolved this matter. I’m still waiting even now the only calls I’m getting are for me to pay up for something I haven’t used but their “invoices” are saying usage. This is not a contract it’s a pay and consume so I need rain to fix this issue because I’m not paying for something I don’t know of.